Assistant Front Office Manager - The Bristol Belgrade

Position Overview:

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team as we prepare to open the doors of The Bristol Belgrade. The ideal candidate will bring a wealth of experience in front office operations, preferably with a background in international luxury brands. Previous pre-opening experience will be highly regarded as we strive to build a world-class team and deliver an exceptional guest experience from day one.

Key Responsibilities:

• Assist in the planning and implementation of front office operations during the pre-opening phase.
• Support the Front Office Manager in developing and implementing policies and procedures to ensure a seamless and efficient operation.
• Oversee daily front office operations, including guest check-in/check-out, reservations, and handling guest inquiries and complaints.
• Coordinate with other departments to ensure a smooth guest experience and resolve any issues promptly.
• Train, motivate, and manage front office staff to maintain high standards of service and performance.
• Monitor and evaluate guest feedback, implementing improvements as needed to enhance guest satisfaction.
• Ensure adherence to the hotel’s brand standards and service excellence.
• Handle financial transactions, including billing and cash handling, accurately and in accordance with hotel policies.
• Assist in managing the front office budget and optimizing revenue through effective inventory and rate management.

Qualifications:

• Proven experience as an Assistant Front Office Manager or similar role in a luxury hotel setting.
• Experience with international luxury brands is highly preferred.
• Previous pre-opening experience is a significant advantage.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and work under pressure.
• Proficiency in hotel management software and Microsoft Office Suite.
• Fluency in English is required; additional languages are a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to be part of an exciting pre-opening team and shape the future of The Bristol Belgrade.
• A dynamic and supportive work environment with opportunities for professional growth and development.
• The chance to work in a prestigious five-star hotel with a commitment to excellence and luxury.