Temenos Support Manager

You will be part of a talented IT team working on operational support for the core banking system. You will provide services to a European bank for the Temenos SaaS environment including Temenos Transact, FCM and Infinity. You will act as a consultant for ongoing support and maintenance activities for the bank. The entire team will actively participate in incident resolution by analyzing root causes, cooperating with Temenos and third parties, and preparing software fixes if needed.

Responsibilities

Technical Run Service for Core Banking (Temenos Transact + FCM + Infinity):

L1: Helpdesk

L2: Service Desk

L3: Third-party coordination

Transact COB Operations

Skills

Must have

10+ years of experience overall

Experience in Temenos T24/Transact operational support environment

Experience managing or delivering IT services within outsourced services environment

Knowledge on Cloud environment

Knowledge on fundamental banking processing

Very good English, spoken and written

Strong problem-solving skills and the ability to analyze complex issues and translate them into technical solutions.

Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.

Ability to manage multiple tasks and work under pressure

Nice to have

Experience in Cloud / SaaS environment

Experience applying ITIL best practices

Experience with Temenos FCM and/or Infinity

In-depth knowledge on the banking business processes and functions

Other

Languages

English: C1 Advanced

Seniority

Regular