Payment Support Specialist

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in the marketing, gaming, and financial segments of the iGaming industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious Payment Support Specialist to join our team for full-time employment in our beautiful office in New Belgrade.

Here are a few reasons to join us :

• competitive salary and constant encouragement for your efforts and contribution (annual salary review, KPI-based bonus system) ;
  
• rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas) ;
  
• we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
• work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule);
• modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
  
• we like to celebrate special days and have fun at our corporate events , and team-building activities , and we have special vouchers for our people's birthdays so you can enjoy your special day.
  

As a Payment Support Specialist at our company, you would undertake the following responsibilities:

• Maintain detailed records of all payment transactions and related documentation
  
• Work closely with the finance team to ensure accurate financial reporting and audits
  
• Collaborate with vendors and service providers regarding payment systems and issues
  
• Verify and reconcile payment discrepancies and resolve any issues related to payments
  
• Identify opportunities for improving payment processing procedures and workflows
  

• Assist in the implementation of new payment solutions or technologies

• Analyze payment data to provide insights into potential efficiencies or areas for improvement
  

• Coordination and resolution of incidents

• Participation in testing (debugging bugs, testing new functionality in order to understand its work)
  
• Work in the administrative panel developed by the company (easy to use, we provide the training)

Requirements:

• Knowledge of Russian language B2-C1 (fluent verbal and written)

• Knowledge of English language B2-C1 (fluent verbal and written)

• Strong knowledge of network technologies

• Excellent communication skills

• Experience in support/working with people/resolving problems will be a plus
  

• Experience in cross-functional tasks and projects

• Strong thinking skills

• Love for an active work process

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our Payment Department is waiting for you to become an indispensable part of it!