Technical Support and Monitoring Analyst
Puno radno vreme
Euronet – EFT Segment
Welcome to Euronet , an exhilarating company with a robust growth history and a vast array of services!
Since our inception in Central Europe in 1994, we have evolved into a global powerhouse, creating a real-time digital and cash payments network with millions of touchpoints worldwide.
As our business expands, we are currently looking for a Technical Support & Monitoring Analyst to join our 24/7 team.
- Incident and request management for Processing and IT infrastructure, including daily reporting
- Level 1 support for internal and external customer organizations and partners
- System support & monitoring - using various tools for checking any system malfunction and troubleshooting
- Daily cooperation with International Card Organizations (Visa, Mastercard, UPI, American Express) and their technical departments
- This position mainly relates to technical tasks from a system point of view; it does not include direct communication with cardholders or any kind of direct end client support activities
Working hours:
As our CL1 Monitoring Center department works 24/7 during the whole year, working hours are organized in 12-hour day (7.30 am-7.30 pm)/night shifts (7.30 pm-7.30 am), averaging 15 shifts per month. Shift schedule is defined on two months' basis.
Requirements
- General understanding of IT technologies
- Skill to perform several tasks at the same time (multitasking)
- Ability to prioritize tasks when multiple issues are ongoing
- Work in team environment
- Self-motivation with good team spirit, keen to learn new things
- Very good knowledge of English language (verbal and in writing)
Benefits
- Intensive training courses in the first 2 months
- Hybrid working model (night shifts and someday shifts are from home, after the training period)
- 25 vacation days + other leave benefits
- Private health insurance
- Stimulating compensation package
- Rewarding program
- Possibility to learn and advance according to skills and performance within the team and to different departments
- Team buildings
- International working environment
Oglas je objavljen pre mesec dana
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