M Plus Serbia team is hiring…once again!
This time, we have several entry–level roles for English enthusiasts in the fields of customer/tech support and logistics.
If you are looking for international experience within a team that will support your personal and professional development, take a look at these opportunities we are offering:
IT Department
- Talking customers through basic problem-solving processes
- Providing support in problem identification, analysis, diagnosis, and resolution
- Answering incoming phone calls, emails or tickets from clients; troubleshooting
Logistics Department
- Planning, assigning, and monitoring all open work orders for engineers working on-site and ensuring the prompt delivery of service
- Supporting the activities of the engineers assigned to this position within a geographic region or territory
- Working with other coordinators when the movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall
Customer Support Department
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues efficiently and effectively, providing solutions and ensuring customer satisfaction.
- Document customer interactions and maintain accurate records.
- Identify and escalate priority issues to the appropriate channels.
What we expect from you :
- High school diploma
- Fluency in speaking and writing of English language
- Well-developed computer skills
- Basic knowledge of software and hardware
- Exceptional customer service orientation and team spirit
- Willingness to work flexible shifts (7/24 operations that include weekend support and night shifts)
What you will get from us :
- Hybrid model of work after the initial period of working from the office
- Opportunity to develop skills through organized training
- Work in a large, international team
- Work in modernly equipped offices located in the heart of the business center in New Belgrade
- Advancement opportunities/Career development
- Possibility of conversion to a contract with a client with all of the benefits included
Send us your CV and let our hiring team make the best match for you!
We are looking forward to meeting you soon!
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