Inbound/Outbound Sales Representative - Niš, Serbia

Are you a proactive, confident, and competitive self-starter who takes extreme ownership over your work? 

Do you hate to lose more than you like to win? 

Are you a natural problem solver who knows how to uncover client pain points and deliver practical, strategic solutions? 

If so, as an Inbound/Outbound Sales Representative for Town Web, you will work closely with the Head of Sales to drive new business through both inbound inquiries and outbound reach. 

At Town Web, we use a consultative sales approach to help local governments modernize their digital presence. 

This role requires someone who is results-oriented, resourceful, and focused on building relationships and delivering long-term value — not just quick wins. 

Watch this video to find out more about the role!

Responsibilities: 

• Handle inbound sales inquiries and qualify interested prospects.
• Identify and engage high-potential target accounts through outbound outreach.
• Conduct discovery calls to understand client pain points and recommend relevant solutions.
• Conduct virtual demos that educate prospective customers, focusing on their specific needs and challenges. 
• Maintain an active and organized pipeline of leads and opportunities.
• When required, make 80–100 outbound calls daily (primarily warm/cold leads), with a goal of 3–5 qualified demo appointments booked per day. 
• Log all activity in the CRM and collaborate with the Head of Sales on next steps.
• Follow up with prospects via email and phone in a timely and professional manner, with a focus on closed deals. 

Who We’re Looking For: 

• Competitive, self-directed, and proactive.
• Comfortable in a respectfully-candid communication environment and willing to accept constructive feedback. 
• Comfortable working in a fast-paced environment with high output expectations. 
• Confident making cold calls and navigating objections.
• A strategic communicator who can clearly connect client challenges with Town Web’s solutions. 

Skills and Qualifications: 

• Minimum of three years' experience in outbound sales, from appointment setting through close. 
• Strong English communication skills (verbal and written). 
• Able to clearly explain value propositions. 
• Experience working remotely with US-based clients, ideally in B2B sales or SaaS.
• Familiar with CRMs, call tracking tools, and email outreach platforms.

Compensation: 

• Monthly Salary - Full Time Employment, definite term Contract 3 months
• 20 days of annual paid leave + 5 personal days off
• In-house position, working from HejDev office in Elektronska industrija, Nis, Serbia
• 3 PM to 11 PM Serbian time (8 AM to 4 PM US Central time) work shift
• Public holidays and weekends are off
• Bonus Potential: Up to $1,000 or more a month based on deals closed.