Technical Support Engineer - Tier 2

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Job Summary

Our client is a global cybersecurity provider and we are looking for a Technical Support Engineer - Tier 2 to join our team. In this role, your main responsibility will be to resolve complex issues and play an active role in continuous enhancement of product by working closely with both customers and developers.

We offer:

• Opportunity to work on great projects
• Remote / Pet-friendly office
• Provided equipment and technology in support of remote work
• Private healthcare insurance for you and your family
• Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.

Responsibilities:

• Troubleshoot and fix technical issues on complex systems with a wide range of strategies and tools.
• Establish, manage and lead support know-how, issue resolution capabilities and customer problem solving.
• Collaborate closely with external Customers, and respond to customer tickets and escalations.
• Work closely with various teams in the company, such as the development teams and the cyber team to make sure our company meets its ambitious goals.

Requirements:

• 3+ years of experience in Tier 2 or Tier 3 Technical Support.
• Experience working with external customers.
• Relevant experience and working in a Cloud & SaaS environment (AWS, Azure, GCP).
• Experience in troubleshooting and debugging distributed systems.
• Experience writing scripts in Bash/Python
• Experience with using AI on a day-to-day basis.
• Excellent command of English.
• A multitasker, hands-on problem-solver, and process oriented.
• Fast learner and passionate about adopting new technologies.
• A team player who is eager to learn new methods and develop themselves and their team.
• Excellent troubleshooting and diagnosis capabilities.

Nice to have:

• Working knowledge in Linux environment.

• Experience with the following technologies/tools : Kubernetes, Elasticsearch, Git, etc.

• Experience with monitoring and visualization tools (Kibana, Grafana, Prometheus, etc.).

• Experience with Cybersecurity/Networking/Integrations.

Hiring process:

1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans

3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with

4. We think we are a great match, send you a job offer, you agree and accept

We appreciate the interest of all candidates, however, only shortlisted candidates will be contacted.

Looking forward to hearing from you!