Collection Specialist

The Collections Specialist is responsible for managing and executing collection processes related to debit rejects, funding holds, and delinquent merchant and customer accounts within the payment and SaaS ecosystem. This role requires daily resolution and collection activity for ACH rejects, and past due accounts, and strict adherence to communication, documentation, and reporting standards.

Take a look at the main responsibilities :

• Manage Accounts Receivable (A/R) collections
• Work with subsidiaries to resolve outstanding receivables and create collection plans
• Respond promptly to customer requests and manage the collections inbox in line with SLA
• Process invoice adjustments and credit memos
• Handle overdue accounts through calls and written communication, prioritizing higher amounts
• Track and report collection activities regularly, providing updates and recommendations
• Take ownership of the A/R process, solve problems proactively, and suggest improvements
• Resolve ACH payment rejects daily according to SOP deadlines
• Collaborate with Risk, Accounting, and Management on payment issues and delays
• Prepare weekly and monthly reports as required

What we expect from you:

• Excellent verbal and written communication in English language
• Accounting, Finance or related degree or equivalent experience (preferred)
• 2+ years of experience in collections, payments operations, or merchant services
• Experience working in a financial technology, SaaS, or payments processing company
• Familiarity with ACH processing, standard/accelerated funding, and payment rejection scenarios
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office tools
• Strong organizational skills with ability to meet aggressive SLAs and daily targets
• Customer first oriented with desire to provide service our clients in a timely and efficient manner
• Strong analytical and decision-making capabilities to assess payment activity and risk exposure

What you will get from us :  

• Afternoon shifts : 2 pm - 10 pm / 3 pm - 11 pm, Monday to Friday
• Paid training
• Opportunity to work with a dynamic, fast-growing team
• Private health insurance
• Benefit package available to all our employees (day off for a birthday, discounts with our partners from different industries)

If you are ready to give yourself a try in a new role,  apply now with your CV in English. We look forward to your application!
Note: Only shortlisted candidates will be contacted. Best of luck!