Customer Service Representative

What's the role?

In our Customer Service team we deliver exceptional customer service to our customers and internal sales channels, resolving queries, offering solutions and building great relationships.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

The role involves providing information and technical advice via telephone or e-mail on products and applications, while providing excellent service to our customers, and working with the company's advanced systems.
The purpose of the role is to achieve profitable sales by providing timely and appropriate service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth.  The job holder needs to actively promote sales in cooperation with other internal channels (Sales, Logistics, Finance...)

Hilti is committed to diversity: 127 different nationalities work together every day in our team of over 33,000 employees worldwide.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We have a very thorough people review process, unlike any we know of in any other business. We screen everyone in the company in a yearly career performance matching process. It means we can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit and further our teams personally and professionally.

What you need is:

• Excellent customer service skills, gained within a face to face or call-center environment
• MS Office and Internet proficiency with the ability to adapt easily to new systems
• Hold at least bachelor's degree of related major
• Excellent communication and interpersonal skills
• Good English in speaking and writing
• Familiar with database management
• Preferable experience in SAP
• Dynamic personality to build cooperation with Sales and Logistics team
• Ability to thrive both independently and in a team environment
• Self-motivated and a quick learner
• Highly adaptable with a  proactive attitude

Why should you apply?

Year upon year we are recognized as one of the top 'Great Place to Work' employers, both globally and locally. And when you meet us you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds and experiences. Success at Hilti is down to teamwork and ability, no matter where you’re from.

Hilti is an equal opportunity employer.