Outbound Call Center Team Lead
Puno radno vreme
Best Service Team
Istaknuti detalji posla
Grad
Fully remote (if Belgrade hire then hybrid)
Vrsta zaposlenja
Full time
Uslovi rada
Remote
Benefiti
Full onboarding and ongoing leadership development, Clear opportunities for career growth within the business
Ključne odgovornosti
- Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
- Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
- Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
- Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
- Set clear sales targets and ensure consistent accountability across the team
- Analyze team performance and provide clear reporting and insights to management
- Foster a culture of ownership, transparency, high performance, and continuous improvement
- Ensure compliance with internal processes, quality standards, and company policies
Zahtevi
Potrebne kvalifikacije
Iskustvo
2+ years of experience leading sales or call center teams of 10+ people
Meke veštine
Strong analytical skills
Excellent communication, leadership, and organizational skills
Proven ability to coach, motivate, and develop high-performing sales teams
Poželjne kvalifikacije
Dodatne veštine
Fluent English
Proficiency in Turkish, Italian, and/or German
Originalni opis
We are looking for an experienced and performance-driven Team Lead to lead our IT, DE and TR sales team — our most strategically important markets. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management.
You will lead a team of up to 12 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities.
Responsibilities
- Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit
- Monitor daily performance dashboards, identify trends, and implement corrective actions quickly
- Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching
- Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations
- Set clear sales targets and ensure consistent accountability across the team
- Analyze team performance and provide clear reporting and insights to management
- Foster a culture of ownership, transparency, high performance, and continuous improvement
- Ensure compliance with internal processes, quality standards, and company policies
Requirements
- 2+ years of experience leading sales or call center teams of 10+ people
- Fluent English is required. Proficiency in Turkish, Italian, and/or German will be considered a strong advantage.
- Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics
- Proven ability to coach, motivate, and develop high-performing sales teams
- Excellent communication, leadership, and organizational skills
- Ability to thrive in a fast-paced, performance-driven environment
- Experience in iGaming, sales, or customer retention is a strong advantage
Benefits
- Competitive salary with performance-based bonuses
- 100% fully remote (if Belgrade hire then hybrid)
- Full onboarding and ongoing leadership development
- International, supportive, and high-performance working environment
- Clear opportunities for career growth within the business
Oglas je objavljen pre 9 sati
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