Customer Care Specialist (German)

David Kennedy Recruitment

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Serbia. The successful candidates would support customers of an payments processor. 

 

Position: Customer Care Specialist with German

Location: Remote/work from home in Serbia

Employment type: Full-time

 

DUTIES AND RESPONSIBILITIES:

  • Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
  • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
  • Navigate internal and external documentation and resources to provide world-class service
  • Identify and escalate priority or unresolved issues to appropriate internal teams
  • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
  • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
  • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.

 

REQUIREMENTS:

  • Native or fluent in German, both verbal and written 
  • Residing in Serbia and being able to take on a job legally without the company's support
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools to resolve issues
  • Experience in Customer Support, and technical support, especially with a help desk or other IT functions
  • Ability to go through a background check
  • Strong abilities to work independently and as a remote team player
  • Problem-solving and critical thinking skills
  • Adaptable and flexible, demonstrating abilities to work with process and information changes
  • Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office)
  • Working schedule: Monday to Friday 8-16; 9-17, 10-18, Saturday,Sunday and Bavarian holidays 8-16;12-20;

OFFER:

  • Excellent remuneration package based on experience, skills and performance
  • Indefinite contract
  • Private health and life insurance
  • Fully remote work from Serbia
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment - the employer can show off great reviews from their employees
  • Guidance and tools to reach your full potential
Oglas je objavljen pre 22 dana

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