Technical Product Manager - Billing

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Description

Product Leadership: Define and implement the product roadmap for the LotusFlare Billing System, acting as a product and industry expert in one of the telecommunications billing, charging, product catalog, order management domains

Feature Development: Collaborate with engineering and design teams to drive the creation and launch of innovative product features and functionalities for Telecom operators. Ability to identify product features vs project customizations from incoming requirements.

Requirements Management: Translate diverse stakeholder input into clear product requirements that deliver customer value.

Work breakdown structure : ability to break down a design or project into smaller user stories or tasks.

Customer-Centric Approach: Integrate user research, market trends, and competitive analysis into product strategy to enhance customer satisfaction and growth.

Cross-Functional Collaboration: Partner with solution architects, sales, marketing, and customer success to deliver and deploy the billing system globally.

Stakeholder Communication: Provide regular product documentation and demonstrations to internal and external audiences.

Performance Tracking: Define and monitor key metrics to measure product success.

Requirements

• Bachelor's degree in Computer Science or engineering.
• 5+ years of experience in product management in software development, software solution architecture, or software development within an enterprise software company or a Telecom Operator.
• 3+ years of previous experience in telecom OSS/BSS especially in one of the billing, charging, product catalog management, or order management domains
• Experience with micro services based, cloud native or SaaS based software architecture design and/or development
• Knowledge on MACH standards
• Strong knowledge of REST API standards
• Working knowledge of UML, BPMN standards, and information models.
• Able to discuss and work closely with engineers on high-level technical design and architecture.
• 3+ years of working in an Enterprise software company is preferred.
• Experience delivering business-critical, scalable server platforms.
• Experience with cloud computing (AWS preferred) and containerization (e.g. Kubernetes)
• Knowledge on TM Forum Open APIs, eTOM, SID. Working experience with these standards or certification is preferred
• Strong communication skills, attention to detail, and ability to manage multiple projects and stakeholders.
• Able to effectively synthesize disparate quantitative and qualitative data sets to quickly make data-driven decisions.
• Basic knowledge of AI/ML technologies, solutions, and AI empowered software development 

Benefits

• Competitive salary package
• Paid lunch in the office
• Yearly bonus
• Training and workshops
• Flexible working hours
• Hybrid work setting - 3 days in the office
• Private health insurance
• Sports and team-building activities

About us

At LotusFlare, we attract and keep amazing people by offering two key things:

• Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
• Growth Opportunities : We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator™ Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

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