Sales Operations Support Analyst

We are looking for candidates enthusiastic about sales, customer relations, and team coordination to take our Sales Ops Support Analyst role!

If this sounds appealing to you and Excel is your thing, check out the main duties of the position:

• Manage communications between channel partners and internal, cross-functional resources
• Work efficiently to close cases with a high level of customer satisfaction
• Manage closed loop communications between all stakeholders
• Validate that the customer is completely satisfied with the resolution of the case or inquiry
• Work cross-functionally to close information gaps
• Identify opportunities for improving internal and external business processes
• Perform ad hoc reporting, as directed
• Maintain documented processes and templates
• Participate in special projects, as assigned
• Perform external research, as assigned
• Follow all company's policies and procedures
• Perform other duties, as assigned
• Creating and approve partner account
• Onboarding new and old partners
• Provides access to external and internal systems

What we expect from you:

• Advanced knowledge of Microsoft Excel 
• Highly organized with multi-threaded tasks strong follow-up skills (proactive, detailed)
• Sales support and account maintenance/management skills, familiarity with project management
• Fluency in both written and spoken English language

What you will get from us:

• Afternoon shifts, 3pm to 10pm
• Hybrid model of work
• Opportunity to develop skills through organized training
• Work in a large, international team
• Work in modernly equipped offices located in the heart of the business centre in New Belgrade
• Advancement opportunities/Career development
• Possibility of conversion to a contract with a client with all of the benefits included
• A tendency that the maternity cover position grows into the possibility of conversion to a contract with a client with all of the benefits included

If you want to give yourself a try in the new role, apply with your CV in English and join us!  

Only shortlisted candidates will be contacted. Good luck!