Specialist, Salesforce Administration

Are you eager to expand your Salesforce knowledge?
Do you enjoy always working on something new?

  Come Join ReSource Pro!!

 

Your Role...

ReSource Pro is seeking a Salesforce Administration Specialist who will be responsible for consistent and efficient reporting, forecasting, and dashboard campaign management within the Salesforce CRM system to support Marketing, Revenue Operations, and Business Development goals. This role will provide support to team members for effective utilization of the CRM, which documents ReSource Pro's strategic revenue success.

This position is onsite at our office in Belgrade.

In this role, you will...

• Partner with other Salesforce team members to ensure all users are setup with the appropriate permissions and settings in Salesforce - licenses, profile, role, permission sets and other user settings
• Contribute to the resolution of end user issues and other requests in cases, maintains status and details of issues throughout the issue's lifecycle; Coordinate with Salesforce team for priorities and assigning sprint work
• Support end user testing for various Salesforce development projects and helps facilitate the rollout of new Salesforce features to the end users; Identify and consume information from manager to build dashboards, campaign targeting lists and other lists as needed to achieve department revenue goals
• Provide administrative support to the Salesforce Administrator taking ownership of projects, scheduling meetings, creating project plans and roadmaps
• Build reports, dashboards and list of views for all Business Development users; Develop reports to identify status of KPIs at the request of Business Development leadership
• Import and export from Data loader, demand base de-duplications and lead conversions, and pull monthly and quarterly reports for the RevOps and Business Development
• Update and/or create technical documentation of projects/processes
• Review back-end of Salesforce for unsupported/obsolete flows, profiles, permission sets, and other areas of Salesforce
• Communicate data integrity requirements to the team and demos to front-end trainer on system functionality and provides end-user support

What You Need to be Successful...

• 0-2 years' basic experience with Salesforce (understanding of how the platform can be used, navigation, report and dashboard building)
• 1+ years' experience supporting a business development team
• 3+ years' experience working with MS Office products (advanced Excel preferred)
• 5+ years' experience working with varying personalities, changing demands in a sales-driven environment
• Secondary education, four-year duration (Business, Computer Science, Data Analytics or Related Field)
• English proficiency
• Exemplary communication skills - (oral, written, and presentation)

What you get...

• 100% paid employee supplemental medical (family coverage available)
• Employee life insurance
• Annual Paid Time Off
• Paid Sick Time
• Flexible work hours
• Gym benefit available
• Presents for new parents
• Referral bonus
• Lunch in the office twice a month
• Beverages and snacks in the office
• Sports booked times and spaces

Your Interview Process...

1. Video Screen or   Behavioral Interview with Talent Acquisition
2. Online Talent Assessment
3. Hiring Manager Interview
4. Final Interview
5. Criminal Background Screen
6. Offer

Apply Now: To express your interest, please click "Apply Now" and share your resume and information about your talents and skills. We look forward to reviewing your application and potentially welcoming you to our team in the future.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US. 

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.