Customer Service Agent (Swedish language)

Omladinska zadruga Mjob povezuje kompanije sa mladima koji su u potrazi za prvim zaposlenjem i prilikom da steknu praktično radno iskustvo. Sa kancelarijama u Beogradu, Novom Sadu, Kragujevcu, Nišu i Subotici činimo najveću mrežu za pronalaženje poslova za studente do 26 godina i nezaposlena lica do 30 godina starosti. Aktuelna ponuda poslova se ažurira na dnevnom nivou.

For the needs of our client, we are looking for motivated and responsible candidates for Customer Service Agent(Swedish language) in Belgrade.

Job description:

Handling inbound and outbound calls, email, chat from existing customers, dealing with any enquiries they may have, striving for a first contact resolution.

Responding to all enquiries in a professional, courteous and friendly manner.

Build rapport with the customer to provide a best-in-class customer service experience.

Maintaining customer information and records inline with the DPA and our internal information Management

Security processes.

Liaising with back-office departments and the client to achieve a positive outcome and experience for every customer.

And other duties in line with business requirements.

Candidate profile:

Excellent customer care skills

Be a professional ambassador or both DDC MLS and our client

Be clear and friendly on the telephone, actively listening and speaking confidently

Good teamwork skills and the ability to work within a fast - paced environment unsupervised

The ability to work quickly and accurately under pressure

A professional attitude when dealing with customers

Flexible and adaptable

A genuine passion for helping others

Ability to work to targets

Be comfortable with computers Et tech

Proven experience/evidence in understanding and interpreting written documents in Swedish (minimum knowledge - B2 level)

We offer candidates:

Full Time position (remote work opportunities and part time work)

Working hours: 9am-5pm (Monday to Friday)

Salary 800 EUR

*** Applications without a CV will not be considered.

Interested candidates can apply by sending CV to e-mail address Prikazati e-mail with an indication Customer Service Agent (Swedish language) or through our website www.mjob.rs to the advertisement number 11738.