Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

Its is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. Places to collaborate and share knowledge across multidisciplinary teams, the offices also provide the perfect space to meet virtually with our colleagues across time zones.

Offices in Theale, London, Paris, Geneva, Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs.

Role

The Technical Support Engineer will have a key role in the Customer satisfaction by troubleshooting technical issues, provide timely and accurate customer feedback, among other duties on our software solutions and platforms.

Follow-up, resolve or escalate of cases using ITIL procedures
Track, describe and update the cases in our ITSM management system
Communicate clearly with the different internal, third party and client teams
Manage multiple cases in parallel
Analyse, understand, and reproduce situations existing within our products
Define and request configuration and code solutions
Deliver high quality technical directives

Knowledge & Experience

University Degree in IT or equivalent such as Engineering school and between 1 to 2 years’ experience in a similar role.
Experience with Linux machine operating systems
Proficiency with SQL queries & commands required
A working understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
Experience with Knowledge base management using KCS methodology is a plus
Working experience with K8S and Docker is advantageous
Knowledge of Fintech environment would be an advantage

Personal Attributes

Proven analytical and problem-solving abilities.
Ability to effectively prioritise and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment
To be rigorous, methodical, and organised
Sense of responsibility appropriate to the banking industry
Exceptional oral and written communication skills
Highly self-motivated and directed.
Multi-tasking abilities
fluent in English (German would be advantageous)

Only the applications matching the required skills will be taken into consideration

#LI-DNI

Application Support Analyst