Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid.

Its is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our offices across EMEA are conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. Places to collaborate and share knowledge across multidisciplinary teams, the offices also provide the perfect space to meet virtually with our colleagues across time zones.

Offices in Theale, London, Paris, Geneva, Zurich, Or Yehuda, Beirut and Prishtinë cover our financial technology solution suite and delivery model, supporting our customers across sales, programme management, operations, technical support, and development hubs.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us.

Our culture encourages people to be brave and curious, to drive to closure and to ensure our principles are lived out daily.

We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

We are looking for a Technical Support Consultant to innovate, win and grow with us in Kosovo!

A Technical Support Consultant will provide support to our customers with a range of technical queries regarding Bottomline Solutions. They are responsible for handling, diagnosing, and resolving customer queries via phone, email and our Customer Care Portal.

All interactions are an opportunity to Delight our customers, and our Technical Support Consultants are responsible to ensure this in the most efficient way and that specific Service Level Agreements are achieved. You will work within a team of likeminded people and be responsible for adhering to the resource scheduling accurately and efficiently to ensure that the needs of the business and the customer are met.

How you’ll contribute:

Updating and managing an accurate audit of each customer query within our Customer Record Management software
Managing multiple cases via a variety of communication channels at one time
Working within strict Service level Agreements
Communicating technical information in a customer friendly way
Ensuring process and knowledge-based documentation is produced, maintained, and remains relevant
Working as part of a team, sharing knowledge, and supporting each other
Working with other teams and departments to diagnose and resolve issues
Being the voice of the customer within the team and business
Working to ensure industry best practice is maintained

If you have two or more of the skills listed below, we would like to hear from you.

2+ years working within a Customer Services environment or within Customer Success in a SaaS environment
Experience with printers, print servers, printer languages, printer drivers and troubleshooting general printer issues
Windows scripting knowledge or programming languages (C#, Java, HTML, XML)
Basic understanding of TCP/IP, SMTP, IMAP, POP3, FTP, SFTP, SSH, TELNET
Knowledge and understanding of Windows Client and Server operating systems, networking logistics, and ODBC database (specifically MSSQL and Oracle)
Software and environment trouble-shooting and diagnostic skills
Working knowledge of database fundamentals and use of query tools for both Microsoft SQL and Oracle solutions

We welcome talent at all phases of their career, understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.