- ...Senior Support Specialist or in a similar role, with expertise in support operations. Operations Knowledge: Deep understanding of customer support operations, including proficiency with ticketing systems and various communication channels. Performance Metrics:...
- ...us as a Product Specialist! Your main responsibilities would be: Monitoring and tracking Sales KPIs Maintaining and improving customer relationships Mentoring and leading the sales team Coordination between sales teams and other departments Preparation and...
- ...which tasks (responsibilities)? PP_Team implements web tools to automate the processes of working with content, game mechanics customization, player support and marketing. We cooperate with many departments of the project, but especially closely with Backend, DevArt, Content...
- ...are you working on? Genres: Action, Role-playing, Shooter Platforms: PC, Console For which tasks (responsibilities)? Porting custom game engines on modern platforms. This also includes improving those engines by implementing modern middleware/techniques into them....
- ...documentation and content. This includes internal content to support intra-organisational knowledge management and external content for customers to obtain maximum value from our products and services; ~ Create, curate and uplift documentation for our products, including...
- ...Setting tasks with requirements for the company's product based on experience with online casinos; Joint work and control of the customer support department; Participation in the development and implementation of all tasks to promote the product and attract and retain...
- ...; Analyzing the market and competitors; Develop, launch and oversee automated and manual email, push, sms campaigns to improve customer retention and increase engagement; Monitor their quality, analyze their effectiveness, prepare reports on them; Develop and implement...
- ...and rapid resolution of incidents. In this role, you'll also be involved in investigating complex technical issues reported by our customer support managers, who handle incoming gamers' requests. It's important to be able to conduct a preliminary investigation of the...
- ...communication with the development team and stakeholders; Assistance in the development and support of automated test frameworks as a customer; Continuous updating of knowledge about new testing tools and strategies. What kind of professional are we looking for? ~ QA...
- ...responsibilities)? Active participation in shaping our service and solutions offering; Manage the full sales cycle from finding new customers to closing deals; Cultivate and maintain long-term relationships with new and existing customers; Work with the corporate CRM...
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