David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced Frenchspeaking Customer Care Specialists to workremotely in Serbia. The successful candidates would support customers of an payments processor.

Position: Customer Care Specialist with French

Location: Remote/work from home in Serbia

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

Deliver exceptional customer service by promptly addressing customer inquiries resolving issues efficiently and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming through phone email and live chat support channels
Navigate internal and external documentation and resources to provide worldclass service
Identify and escalate priority or unresolved issues to appropriate internal teams
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify troubleshoot and communicate emerging trends and patterns in accomplished issues
Strive for highstandard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols KPIs guidelines and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members supervisors and other departments to resolve customer issues share knowledge and contribute to a positive team atmosphere.

REQUIREMENTS:

Native or fluent in French both verbal and written
Residing in Serbia and being able to take on a job legally without the companys support
Familiar with customer support software including Zendesk Slack and internal troubleshooting tools to resolve issues
Experience in Customer Support and technical support especially with a help desk or other IT functions
Ability to go through a background check
Strong abilities to work independently and as a remote team player
Problemsolving and critical thinking skills
Adaptable and flexible demonstrating abilities to work with process and information changes
Strong working knowledge of external systems and PCbased internet and software applications (e.g. internet Microsoft Office)
Working schedule: shifts9am 11pm Monday to Sunday

OFFER:

Excellent remuneration package based on experience skills and performance
Indefinite contract
Private health and life insurance
Fully remote work from Serbia
A dynamic and creative team with a positive and friendly atmosphere
Good work environment the employer can show off great reviews from their employees
Guidance and tools to reach your full potential

Customer Care Specialist French