If you like change, change to us

We are an international mid sized group with appetite for innovations, approachable management, lead by objectives / targets which give the opportunity of a wide range of empowerment. We as a growth oriented market leader invite you to join us on our journey from good to great!

Vision and Objectives:
•   Align customer strategy in appeal to NORMA management and SBU strategy
•   Integrate the voice of the customer into product design and performance capabilities
•   Develop profitable business

Essential Responsibilities and Decision
•   Customer responsibility and responsibility for customer growth, pricing, and budgeting for assigned accounts
•   Main customer contact
•   steer the entire Inquiry process from RFQ (or ideally earlier) to nomination (PLCB Phase)
•   Work closely with Applications Engineering to ensure new business opportunities are converted
•   Identifies and support resolving specific customer concerns and support executing correction strategies (eg Lesson learned)
•   responsibility for Must -Win projects process
•   finding out & forwarding trends of customer in close cooperation with affected departments and AE
•   Identify customer stake holders

Key Tasks
•   Develop relationship with customer by visiting and keeping contact with customer (online meeting)
•   Drive customers to profitable products and avoid unprofitable products together with AE
•   conduct prices negotiations in general (eg raw material price increases)
•   Prepare Minutes of Meeting and document negotiation results
•   Completing monthly forecasting (Fusion)
•   Define and submit yearly budget for assigned customers
•   present QAS at QAC meeting for assigned customers
•   create direct contact between NORMA dep and customer department
•   Sales analyses and reporting of customer and market trends
•   promote innovations
•   lead the quoting process
•   process lead of Must-Win projects,
•   perform lessons learnt study in case of Business LOST for all MUST –WIN

Specific company tools required in this Role:
•   General MS Office Tools
•   D365 (eCRM)
•   Deltamaster
•   PLV
•   Winchill
•   Fusion
•   Customer Portal
•   single plants EAP system (AS400) read

Besides above, the job holder shall take on other tasks as instructed by his/her supervisor which are part of his/her remit.

Requirements Qualification/Experience
• Engineering or commercial graduate with a working experience of 5 years in sales or sales related activities, thereof min. 3 years in the Automotive and/or Energy Industries sector
• The position of an account manager is related to the finding of customer specific technical solutions and therefore requires a high affinity to engineering topics and a strong knowledge of industry specific solutions,

development processes and service provision.
•   Ability to create and close high-margin deals in a transversal sector.
•   Ability to negotiate with different interlocutors in complex organizations / environment.
•   All eligible candidates will need to prove business fluent communications and writing skills in English and preferable in language at the assigned customer.
•   Candidates will need to be commercially educated in order to understand the stakes, customer-focused in order to meet the needs of each customer,
•   Detail-oriented, able to work on own initiative, deadline-driven and able to deliver results even under heavy workload, flexible, reliable and team player.
•   Education: Either engineering degree with commercial experience or commercial degree with strong technical knowledge.

Ansprechpartner für diese Stelle: Dimitrije Zorić

NORMA Group Human Resources
Edisonstraße 4
63477 Maintal, Germany