Fleet Operations Manager

We are looking for a Fleet Operations Manager to own the end-to-end lifecycle of our drivers, owner-operators, ISPs, and fleet partners. In this role, you will lead recruitment, onboarding, compliance, and ongoing relationship management while ensuring a seamless experience from initial engagement through day-to-day operations. You will work cross-functionally with Operations, Dispatch, Safety, Payroll, and Product teams to build scalable processes, maintain regulatory compliance, improve operational efficiency, and support the long-term success and retention of our driver and fleet network.

Key Responsibilities

• Recruit, onboard, and manage drivers, owner-operators, ISPs, and fleet partners operating under the company's authority.

• Build and maintain long-term relationships with drivers, fleet owners, and independent contractors.

• Own the complete onboarding process, including document collection, contracts, compliance, and system setup.

• Coordinate driver qualification, background checks, drug testing (when required), and other onboarding requirements.

• Manage fleet onboarding, vehicle qualification, insurance verification, telematics, ELD, GPS tracking, and equipment requirements.

• Ensure compliance with company policies, FMCSA regulations, safety standards, and customer-specific requirements.

• Serve as the primary point of contact for drivers, owner-operators, and fleet partners regarding administrative and compliance matters.

• Work closely with Dispatch, Safety, Payroll, Accounting, Operations, and Carrier Relations teams.

• Collaborate with the IT/Product team to design and improve onboarding workflows, driver and fleet management tools, mobile app features, and operational automations.

• Prepare, maintain, and update contracts, SOPs, onboarding documentation, and operational policies.

• Monitor driver, fleet, and owner-operator performance, retention, compliance, and operational KPIs while continuously improving processes.

Working conditions:

• Work schedule: Monday – Friday 8:00 am – 5 pm EST

• Competitive Compensation in USD

• Office mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

• 2+ years of experience managing drivers, owner-operators, fleets, or contractor programs within the U.S. transportation industry.

• Strong understanding of FMCSA/DOT regulations, driver qualification files, fleet compliance, and safety requirements.

• Experience with driver and fleet onboarding, compliance, and document management.

• Knowledge of ELD, telematics, GPS tracking, fleet technology, and driver mobile applications.

• Experience working with TMS platforms and driver/fleet management systems.

• Excellent organizational, communication, and relationship-building skills.

• Ability to build scalable processes in a fast-growing environment.
  

  Nice to Have

• Experience building an owner-operator, ISP, or fleet program from the ground up.

• Experience managing leased fleets and independent contractor programs.

• Knowledge of equipment leasing, contractor agreements, and fleet compliance.