At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Customer Service & Logistic Associate

Position

Take charge of all import/export and delivery operations for materials, equipment, spare parts, and samples. This dynamic role involves organizing transportation, preparing and managing documentation, navigating customs procedures, ensuring compliance with state authorities, and overseeing the oneERP system.

Responsibilities

Efficiently organize transportation and collaborate with customers, vendors, and logistics partners to ensure timely deliveries and optimize load efficiency. Prepare, verify, and manage all delivery and customs documentation through the oneERP system. Liaise with customs and other authorities to support the clearance process until goods are ready for delivery.
Monitor deliveries, coordinate with planning, purchasing, and suppliers to ensure smooth transit, and keep all stakeholders informed of delivery status. Manage customs payments in collaboration with the Finance department.
Maintain accurate records and system configurations in oneERP, conduct necessary tests for order-to-cash processes, and support factory approval for materials and SKUs.

Requirements

Bachelor's degree in Engineering, Technology, Economics or a related technical field.
Minimum of 3 years of experience in a technical role within a production or freight environment.
Good knowledge of English.
Good computer skills, including MS Office; experience with ERP systems is an advantage.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

CUSTOMER SERVICE & LOGISTIC ASSOCIATE