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  •  ...with Node.js / TypeScript or Go services, and Postgres; Jira administration, Jira Service Management or Assets; Understanding of ITIL processes; Google Cloud and BigQuery; Experience with LLM tools or agents in support: prompts, evaluation, guardrails; Experience... 
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  •  ...Proactive approach to identify problems and improve processes Nice to have: Certifications: Google Workspace Administrator, ITIL v4, Jamf Certified, PMP, or similar Experience with self-service portals, Slack bots, or automated IT workflows Experience... 
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  •  ...enterprise applications. Background or practical experience with HR processes. Experience in internal IT support environments. ITIL certification would be an asset. Familiarity with reporting and data analysis tools such as Excel or Power BI. Your future role... 
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  •  ...Microsoft Office skills, particularly Excel (formulas, pivot tables, and data analysis) Understanding of software deployment lifecycles, ITIL processes, and change management procedures Strong problem-solving, organizational, and communication skills Ability to... 
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  •  ...environments ~ Data center certifications (CDCP, CDCS, CDCE) - preferred ~ Vendor certifications (Dell, HPE, Cisco) - preferred ~ Network certifications (CCNA, JNCIA) - preferred ~ Experience with DCIM platforms - preferred ~ Knowledge of ITIL practices - preferred... 
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  •  ...or similar) and hardware lifecycle tooling (Tequipy or similar). Experience in high-growth, modern infrastructure environments. ITIL 4 Foundation and JumpCloud Core Certification (or willingness to certify). What We Offer As a growing fintech with ambitious goals... 
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  •  ...adopt new tools and ways of working. This role focuses on organizational change management: the people side of change, rather than the ITIL process for managing technical changes. Working with colleagues like project managers, analysts, leadership teams and business teams... 
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