...~You have worked with service monitoring, alerting processes and tools
~You are experienced in incident handling either within an ITIL framework or another in-house formally structured method
~You have an analytical mind and be driven by solving problems, we’re after...
...year track record of complex enterprise environments and operations of DDI solutions (Product knowledge of Nokia VitalQIP is desired but not mandatory)
Knowledge of scripting languages such as bash, perl, python
Profound knowledge and experience about ITIL processes...
...operating systems (Windows/Linux)
• Good knowledge with VMware (ESXi, Vcenter, Datastores, Connectivity, etc)
• Experience in handling ITIL processes (Incident / Change / Problem / Config)
• Experience in supporting projects, troubleshooting and (root cause) analysis
•...
...You are able to adapt to changing requirements quickly and meeting deadlines on a regular basis is not new to you
Would be considered as advantage:
Experience in EFT (Electronic Financial Transactions) and/or Banking IT
ITIL/ISO 20000 certificate...