About KINTO Join:

We are a young, innovative and expanding technology business, delivering mobility services and sustainability products through B2B business models (Car-pooling; Ride-pooling/ Shuttle; Sustainability reporting). Our customer base is growing across Europe, our technology being ready to go global. We are dedicated to transforming urban mobility and helping businesses achieve their sustainability goals.

Job Overview:

We are looking for a proactive and customer-oriented Account Manager to join our team and support our corporate clients in successfully adopting and utilizing our software solutions. In this role, you will be responsible for managing client relationships, ensuring a seamless onboarding experience, and driving user engagement.

What you'll get to own:

Managing corporate clients
Supporting end users
Tracking and reporting on key performance metrics
Supporting our colleagues in the markets with their clients

What you will be responsible for:

Managing relationships with corporate clients, ensuring high levels of satisfaction and engagement

Supporting and activating end users within client organizations, facilitating smooth adoption of the software
Monitoring client activity, tracking key performance metrics, and preparing detailed performance reports
Conducting product demonstrations and training sessions for potential and existing clients
Acting as the main point of contact for client inquiries, providing timely and effective resolutions
Coordinating with technical, legal, and marketing teams to address client requests related to system functionality, compliance, and promotional materials
Gathering and analyzing feedback on product performance and user experience to drive continuous improvement
Identifying upsell and cross-sell opportunities within existing accounts and working closely with the sales team to expand client engagement.

At KINTO Join Ltd. we offer more than just an externally bench-marked salary an commission:

25 days' annual leave
Regular 121s with your manager
A wide range of learning & development opportunities
A supportive and innovative work environment focused on sustainability and positive impact.

How we'll support you:

A full KINTO Join induction
Provide a great development opportunity to excel in the role and be considered for international positions.
Give you the space and opportunity to be your whole self at work.
Foster a learning culture, providing you with clear and constructive feedback, and encouraging you to do the same.

Requirements

Proven experience in account management, customer success, or client-facing roles within a software or technology company

Strong interpersonal and relationship-building skills with corporate clients

Excellent communication and presentation skills, both verbal and written

Ability to conduct product demonstrations and training sessions effectively

Analytical mindset with experience in tracking performance metrics and preparing client reports

Problem-solving skills and the ability to provide timely resolutions to client inquiries

Strong organizational skills and ability to manage multiple client accounts simultaneously

Customer-focused approach with a track record of driving high engagement and satisfaction

Ability to identify upsell and cross-sell opportunities within existing accounts
Background in business development or sales with a focus on client expansion
Experience with service-level agreements (SLAs) and managing client expectations
Familiarity with customer success methodologies and account retention strategies
Ability to translate client feedback into actionable product improvement suggestions
Experience in organizing and leading business review meetings with clients
Technical understanding of APIs, integrations, or software deployment processes

Fluency in English; proficiency in other European languages is a plus.
Bachelor or Masters degree
Good knowledge of Microsoft office packages - Word, Excel & Powerpoint.
Strong organisational and time-management skills
Problem-Solving Skills
Ability to think strategically
Ability to build strong relationships
Great communication skills.

Benefits

We offer a competitive reward package.

Account Manager, Sustainable Business Solutions