...Description
- Provide world class customer care and create WOW experiences. Be the secret weapon of the company.
Outcomes
- Achieve NPS (Net Promoter Score) of 90.
- Achieve - Achieve - Achieve - Achieve average resolution time of - Write everything that needs to be...
Rad od kuće
...Snooping, ARP inspection, IPsec, SD-WAN, MPLS, QoS, IPAM, TCP/IP network protocols including DNS, DHCP, SNMP, SMTP, Active-Directory, NPS/Radius
Strong knowledge within Network Security:
Firewall knowledge (ex: F5, Palo-Alto, Fortinet, Cisco ASA)
SaaS Firewall knowledge...
...Fraud, AML, and Responsible Gaming.
Championing a data-driven culture and implementing thorough KPI tracking across the board (CSAT, NPS, SLAs, etc.).
Fostering a culture of excellence, collaboration, and continuous improvement within the operations team.
Working...
Rad od kuće
...Client Satisfaction Par Excellence : Reach for the stars with client happiness, setting the bar high with exceptional Net Promoter Scores (NPS), stellar client retention rates, and glowing feedback. Your skill in managing the onboarding journey will not only meet but exceed...
...our customers need
Create a highly innovative and efficient organization with a strong focus on Employee Engagement and leadership NPS
Own the decision-making process for whether to build in-house, partner with others, or buy existing partner solutions
What you...